Effective September 9, 2026
If something isn't right, we want to fix it. Here is exactly how returns work on Whatsuppwithlucas merch.
The short version
You have 30 days from delivery to ask for a return. Items need to be unused and in their original packaging. Email inquires@getbig973.com with your order number to start one.
What we can take back
Any unused item in its original condition and packaging, within 30 days of delivery. Towels and apparel must be unwashed and unworn with any tags still attached. Drinkware must be unused and in its box.
What we can't take back
- Items that have been used, worn, or washed, unless they arrived faulty.
- Anything requested more than 30 days after delivery.
- Anything marked final sale at the time of purchase.
- Gift cards.
Used drinkware and towels can't be resold for hygiene reasons, so check an item over before you use it if you think you may want to send it back.
How to start a return
- Email inquires@getbig973.com with your order number and what you'd like to return.
- We'll reply with instructions and the return address. Please don't ship anything back before you hear from us. An unannounced parcel can't be matched to your order.
- Send it back using a tracked service. An untracked parcel that never arrives can't be refunded.
Who pays return shipping
If the item is faulty or damaged, or we sent the wrong thing, we cover return shipping and refund you in full, including what you originally paid for delivery.
If you simply changed your mind, return shipping is on you and the original shipping charge isn't refunded. There's no restocking fee.
Refunds
Once your return arrives and we've checked it, we refund your original payment method within 5–10 business days and email you when it goes out. How fast it lands after that is up to your bank or card issuer. If it has been more than 15 business days since we confirmed a refund and you still can't see it, email us and we'll chase it.
Damaged or wrong items
Check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with a photo and we'll send a replacement or a full refund, whichever you prefer. You usually won't need to ship the damaged item back unless we ask.
Exchanges
The fastest way to swap something is to return the original for a refund and place a new order, so you're not waiting on the return to clear before the replacement ships.
Questions
Email inquires@getbig973.com with your order number. Lucas reads every message.